Frequently Asked Questions
Covid-19/ Corona
In addition to being outdoors in the fresh air and the social distancing created with our bikes, we'll keep it extra safe by desinfecting the bikes before and after the tour and providing desinfectant for our hands.
Nothing stopping us from exploring the city!
What kind of mountainbike is it?
Cube reaction HPA SL , easily adjusted to your height.
Where is the meetingpoint?
We meet in the shop Brabantdam 147, 9000 Gent
How many people take part in the tour?
There is a minimum of 2 and a maximum of 10 people.
I'm not in shape, can I ride the tour?
Yes, the tour is for any tourist who wants to explore Ghent by bike. We adapt the pace to the group.
Is the tour suitable for children?
The tours are 16+ and teenagers must be accompanied by an adult.
Who's responsible?
We trust that you can ride a bike and respect the traffic codes. Bike Ghent is not responsible for any accidents, please keep it safe.
What happens when it starts to rain?
We provide a free poncho!
"There's no such thing as bad weather, just bad clothing".
If I want to cancel my reservation, will I get a refund?
If you cancel within 48 hours, you will get a refund.
Are reservations required for the tours?
Yes, it is best for both parties to make a reservation. This way you are certain of a place and we can provide enough mountainbikes.
Is the booking system reliable?
Yes, FareHarbour is a professional app, used for tour booking worldwide.
Are custom tours or a different hour/ date possible?
Yes, for more information, please contact me at info@bikeghent.be